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Complaints and compensation

We are very sorry that you aren’t completely satisfied with your journey, but we are grateful to you for sharing your feedback with us and we would be happy to receive your complaint.

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We are sorry about your experience – what type of trip does this apply to?

Have you traveled by train?

Have you traveled with Vy Tåg? Here you can apply for compensation and see your rights as a train passenger.

Have you traveled by bus?

Did you travel with Vy Bus4You or Vy express? You can submit your complaint here.

Did you travel by bus or train within Norway?

If you are not satisfied with your bus or train journey within Norway, you can find information about complaints at vy.no.