A Welcoming Vy

At Vy Tåg, every journey is more than just transportation – it is an experience. Offering good hospitality is important to us. We want you to feel safe and welcome. For us, you are not just one of many travelers – you are our guest.

World-class hosts

At Vy Tåg, we believe in creating journeys that make a difference. Every journey is more than just transportation. We always do our best to ensure that you arrive on time. With a smile, a helping hand and genuine commitment, we make every journey an experience.

Offering good hospitality is important to us and it permeates everything we do. For us, you are not just one of many travellers - you are our guest. We want you to feel safe and welcome. And it all starts with our employees. They are the ones who make sure that you as a guest feel taken care of - even before we welcome you on board, during the train journey and after the journey has ended - so we are with you all the way.

Being a good host is not about a job title - it is about how we all act to contribute to a better journey. That is why Vy Tåg are world-class hosts.

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It all starts with our employees

For us, it is important that our employees feel good, enjoy themselves and have the conditions to do a good job. Hospitality is about how we act to contribute to a better experience. This includes all staff at Vy and it is a constant work in progress. To help us, we have our hospitality coaches at the forefront, who are our own staff, and together we make the train journey memorable for all our guests, and create added value for society, our clients and partners.

Your safety on board starts with us

Vy has many world-class hosts. From the operations management and customer service center to the train driver's cab and our staff onboard among our guests. Our world-class hosts are everywhere. We want to pay extra attention to that. Here you can read more about some of our fantastic employees. The articles are in Swedish.

Meet Kristian – operations manager with a sense for both coordination and atmosphere

– For me, hosting is about being helpful, solution-oriented and creating a good atmosphere, both on site and in contact with others. I sometimes do a little extra work around the office, because it lifts the whole feeling.

Hospitality begins in the cab – meet the train driver Robin

– For me, good hospitality is very much about being able to provide train conductors and passengers with up-to-date information in the event of delays, for example. I am proud when we as a team collaborate and handle unexpected situations in a good way, so that our passengers have the best and most enjoyable trip possible.

Siv - lokförare på Vy som kör på uppdrag för Värmlandstrafik

Meet Siv – train driver, supervisor and peer supporter

– A guest is someone you want to create comfort for. A traveler is transported from A to B. That doesn't mean travelers can't be guests – it's about how we treat them.

The Theory Behind Good Hospitality

What does good hospitality mean? Jan Gunnarsson is the founder of a hospitality philosophy that inspires and encourages us to treat each other with care and compassion. Good hospitality is about creating a sense of security where people feel seen and welcome.

With his long experience in humanitarian activities and education in compassion through Stanford University, Jan defines hospitality as the art of making others feel welcome.

Hospitality is not something you do - it is something you are. Hosts with good hospitality who meet people naturally become their guests.

For those of you who have participated in our guest survey

Guest survey and hotel night giveaway

Have you taken part in our guest survey on board and want to know more about the prize and drawing? Click here to find more information. The page is currently in Swedish.

Book your next train trip with Vy

Date

2026

Time

Return date